Cakeworks Inc. | Questions

QUESTIONS

ANSWERS

ORDERING

How do I order?
There are four convenient ways you can start the ordering process:

Online: Choose a cake and submit your order request through our online catalog. We will call you to confirm details.
Phone: Call us at 403.571.2253.
Email: Email us at info@eatcake.ca
In person: Visit us at our store location.

When do I need to order? How much notice is needed?
The website requires at least 3 days to do an on-line order. If you phone us directly, we do our best to accomodate every order, even last minute requests. However, to avoid disappointment, order early! Shape cakes book up quickly so we suggest ordering a few weeks in advance.

How much will my cake cost?
General pricing is listed in our cake gallery. We base all of our pricing on detailing and the time it will take to complete the design. Custom designs are quoted on an individual basis. Prices are subject to change without notice.

What flavours can I choose from?
Descriptions of cake flavours and filling flavours are available here.

Can I cancel my order?
Every order that is placed through Cakeworks is custom made and provided on time for your special occasion. Because your cake is custom designed and made especially for you we are unable to re-sell your creation to someone else. In placing an order with Cakeworks, you accept responsibility of paying for your order even if your event has been postponed or cancelled for whatever reason.

PICK UP / DELIVERY

Where is Cakeworks located?
126, 3132-26 Street NE, Calgary, Alberta. For a map to Cakeworks, click here.

When can I pick up my cake?
Monday to Friday, 9:00am to 5:00pm, Saturday, 9:00am to 3:00pm. For more info, click here.

Do you deliver?
Yes! We deliver cakes to anywhere within Calgary. Costs vary according to area.

(Unfortunately we no longer offer delivery service for wedding cakes. All wedding cakes can be picked up the day of your wedding, or on the day before. See Wedding Cake Questions for more information.)

How to transport my cake?

Keep the cake flat.
Do not set anything on top of cake box.
Protect from sunlight and heat.
Drive gently.
To take your cake out of the box unfold the flaps of the box and get both hands under the cake to lift it out. Carry it to where it needs to be placed (cake may fold in half if it is lifted improperly)
Cakeworks unfortunately cannot accept responsibility for damages to the cake after it has been picked up.

How to store my cake?

Store cake in your fridge for up to 2 weeks.
Store cake at room temperature for up to 2 days.
If you wish to freeze your cake, pull your cake out of the freezer and transfer to a fridge 24 hours before you are going to eat the cake (this slow thawing process prevents excessive sweating and bleeding colors).
Left over cake can be stored in the same manner as the above however the exposed edges of cake will dry out because there is no icing keeping the moisture locked in. you will have to trim those edges off before serving
Put left over cake into a sealed container.

How to make changes to my cake?

Phone to see the status of your order if you are requiring changes.
Changes in design are always welcome unless your cake has been already decorated.
If your cake has been completed and you would still like to make some changes we will try our best to add or subtract to the design already decorated (there may be a minimal charge according to detail)
If your cake has been completed and you would like to change the entire design, this means your cake will have to be totally re-decorated. There will be a 50% additional charge to your original order for the additional labour incurred.

ABOUT OUR CAKE

What is my cake iced with?

All our cakes are covered and decorated using soft Buttercreme icing.
Because there are some dark colors that require a lot of food coloring, some of the dark colored icing can take on a bitter after taste, stain your mouth for a while and also play some neat tricks on your digestive systems, all of which are NOT harmful.
Colored icing can mark your clothing but should come clean with some stain remover and regular wash.
Icing tends to crack if it is cold. Try to handle your cake at room temperature so the icing is pliable.

What ingredients are used?
View a list of ingredients here.

Is Cakeworks nut free?
We do not use any peanut or nut products in our bakery. We have had several people, who are severely allergic, eat our cakes and never have any reaction. Cakeworks, however, cannot be held responsible for any allergic reactions caused by ingesting our cake, fillings or icing. “Eat Cake” at your own risk.

Do you make gluten, egg, or dairy free cakes?
We do not offer gluten, egg, or dairy free cakes. However, we do recommend Lakeview Bakery, a seperate Calgary bakery that specializes in dietary needs.

Can I freeze my cake?
Our cakes freeze very well. They can be frozen for months if properly wrapped. Take it out 24 hours prior to presenting the cake so it has time to thaw slowly to prevent excessive sweating or bleeding of colors.

What is an "Edible Print" a.k.a, "Edible Image," "Edible Photo" made of?
We can customize an Edible Image as part of your cake, cupcakes, or cookies. Edible Images are printed onto edible icing paper, which is composed mostly of starch and sugar. It is printed with a computer printer using an edible food coloring ink.

Caution: Once printed on edible paper, the color of your image may vary from the original. The color may also change once it is applied to the icing. Images may bubble as it melds together with the buttercream icing underneath. Unfortunately this is beyond our control and is just the nature of this product.

What is the difference between an Edible Image and a Cakeworks hand drawn image?
The Edible Image is a piece of edible icing paper that is fed through our printer. The image is printed with an edible food coloring ink. See above for the characteristics of the edible paper/ink.

The hand drawn image is actually created by our artists and is piped out with icing right onto the surface of the cake. Because of the hand drawn nature, the images can vary on each cake and will reflect a higher cost due to time involved.

Do you print custom Edible Images? Can I buy an Edible Image seperately?

Yes, we offer custom printing of edible images, sold seperately from our cakes, cupcakes and cookies. Just email us with your idea, and we will be happy to provide you with a quote.

Can I send a photo as reference for my hand drawn Cakeworks character?
Absolutely! Please be aware that our artists will use this to draw our "Cakeworks style cartoons."

Where can I buy cake decorating supplies?
We do sell a variety of cake decorating supplies, but we also recommend PM Hobbycraft and Michaels, which are both located within a few blocks of of Cakeworks.

COOKIES

Do you have cookies in stock?
We have a selection of individual decorated and prepackaged cookies in seasonal themes.

How much notice is required for orders?
We ask that cookie order be place 10 or more days in advance. For large custom orders please allow 14 or more days advance notice. If you have a RUSH order please contact us at the bakery (403)571-2253. We will work with you to try to accommodate you request.

What cookie flavors are available?
Cookies are a Sugar cookie made with real butter. Click to view our cookie and cake pop ingredient list.

What kind of icing do you use?
Cookies are decorated in Royal icing.

Can the icing be made to match a certain color?
When royal icing in colored it can change as the icing dries. If you have a specific color to match please bring in a sample for us to test.

Is there a minimum order?
There is a minimum order of 24 cookies; you can choose up to 4 different designs with those 24 cookies. Some minimums will change according to “sets” or size of cookies. Any changes will be listed within the title of the cookie picture.

How long after purchase will the cookies remain fresh?
Our cookies are best if consumed within a few weeks of pick up, but can be kept for a few months when kept at room temperature in a dry location. Freezing cookies is okay, however the color and texture of the icing and cookie can be affected in the freezing/thawing process.

How are the cookies packaged?
Cookie orders are packaged in a cardboard box. Any cookie order can be packaged on a plastic tray with a clear lid for an additional $5.00. Some cookie designs will already be on the tray, this will be stated in the title of the cookie picture.

Can cookies be packaged individually?
If you would prefer the cookies to come packaged individually we offer them in clear cellophane bags tie with a corresponding colored ribbon for an additional $1.00 each. Clear cellophane bags can be purchased to wrap your cookies individually for an additional $0.30 each.

Can we provide our own packaging?
Yes! Packaging can be provided to us one week in advance of you order pick up or delivery day. Additional charges may apply, please contact us at (403)571-2253 to discuss.

Can cookies be delivered?
We offer delivery within Calgary. Costs vary according to area.

When is payment required?
Custom cookies orders require full payment at the time the order is placed. Once the order goes into production there is no refund available.

What if I need to cancel my order?
Every cookie order place through Cakeworks is custom made and provided on time for your occasion. Production of cookie order begins as soon as the order is placed. Please contact us as soon as possible to discuss your situation.

Nuts, peanuts and dietary requirements
We do not use nuts or peanuts in our products or in our bakery. Our cookies contain ingredients with eggs and dairy products. Cakeworks cannot be held responsible for any allergic reaction caused by ingesting our cookies.

CAKE POPS

Do you have cake pops in stock?
We have a selection of cake pops in store. Please contact the bakery at (403)571-2253 to check flavors and quantity on hand.

How much notice is required for orders?
We ask that cake pop orders be place 10 or more days in advance. For large custom orders please allow 14 or more days advance notice. If you have a RUSH order please contact us at the bakery (403)571-2253. We will work with you to try to accommodate you request.

What do cake pops taste like?
Our cakepops have the consistency of cookie dough. They are fully baked and safe to consume. We use our baked cake, put it in a mixer, add a bit of buttercream and then dip them in chocolate coating to create our yummy cakepops! To see photographs of the process, click here.

What cake pop flavors are available?
Cake pops are available in Chocolate Fudge and Vanilla Birthday Cake. Click to view our cookie and cake pop ingredient list.

Seasonal flavors will also be available, please contact us at (403)571-2253 for our selection.

Is there a minimum order?
There is a minimum order of 24 cake pops. There is no minimum when purchasing in store.

How to store cake pops?
Cake pops can be stored at room temperature for up to 4 days or in a fridge for up to two weeks. Cake pops can be frozen in an air tight container for up to 6 months.

How are cake pops packaged?
Cake pops are packaged in a cardboard box.

Can cake pops be packaged individually?
If you would prefer the cake pops to come packaged individually we offer them in clear cellophane bags tie with a corresponding colored ribbon for an additional $1.00 each. Clear cellophane bags can be purchased to wrap your cake pop individually for an additional $0.30 each.

Can cake pops be delivered?
We offer delivery within Calgary. Costs vary according to area.

When is payment required?
Custom cake pop orders require full payment at the time the order is placed. Once the order goes into production there is no refund available.

What if I need to cancel my order?
Every cake pop order place through Cakeworks is custom made and provided on time for your occasion. Production of cake pop orders begins as soon as the order is placed. Please contact us as soon as possible to discuss your situation.

Nuts, peanuts and dietary requirements
We do not use nuts or peanuts in our products or in our bakery. Our cake pops contain ingredients with eggs and dairy products. Cakeworks cannot be held responsible for any allergic reaction cause by ingesting our any or our products.

ABOUT CAKEWORKS

The History of Cakeworks
To read more about the history of Cakeworks click here.