C A K E W O R K S - Cakeworks Calgary Birthday Cakes, Wedding Cakes, and Party Supplies

QUESTIONS

ANSWERS

ORDERING

How do I order?

Online: Choose a cake and submit your order request through our online catalog. We will call you to confirm details.
Phone: Call us at 403.571.2253.
In person: Check out our location.

When do I need to order? How much notice is needed?
We require at least 3 days notice to handcraft your cake. Don't be disappointed. Order early.

How much will my cake cost?
General pricing is listed in our cake gallery. We base all of our pricing on detailing and the time it will take to complete the design. Custom designs are quoted on an individual basis. Prices are subject to change without notice.

What flavours can I choose from?
Descriptions of cake flavours and filling flavours are available here.

How to cancel my order?
Every order that is placed through Cakeworks is custom made and provided on time for your special occasion. Because your cake is custom designed and made especially for you we are unable to re-sell your creation to someone else. In placing an order with Cakeworks, you accept responsibility of paying for your order even if your event has been postponed or cancelled for whatever reason.

PICK UP / DELIVERY

Where is Cakeworks located?
126, 3132-26 Street NE, Calgary, Alberta. For a map to Cakeworks, click here.

When can I pick up my cake?
Monday to Friday, 9:00am to 5:00pm, Saturday, 9:00am to 3:00pm. For more info, click here.

Do you deliver?
Yes! Delivery only available in Calgary. Costs vary according to area.

How to transport my cake?

Keep the cake flat.
Do not set anything on top of cake box.
Protect from sunlight and heat.
Drive gently.
To take your cake out of the box unfold the flaps of the box and get both hands under the cake to lift it out. Carry it to where it needs to be placed (cake may fold in half if it is lifted improperly)
Cakeworks unfortunately cannot accept responsibility for damages to the cake after it has been picked up.

How to store my cake?

Store cake in your fridge for up to 2 weeks.
Store cake at room temperature for up to 2 days.
If you wish to freeze your cake, pull your cake out of the freezer and transfer to a fridge 24 hours before you are going to eat the cake (this slow thawing process prevents excessive sweating and bleeding colors).
Left over cake can be stored in the same manner as the above however the exposed edges of cake will dry out because there is no icing keeping the moisture locked in. you will have to trim those edges off before serving
Put left over cake into a sealed container.

How to make changes to my cake?

Phone to see the status of your order if you are requiring changes.
Changes in design are always welcome unless your cake has been already decorated.
If your cake has been completed and you would still like to make some changes we will try our best to add or subtract to the design already decorated (there may be a minimal charge according to detail)
If your cake has been completed and you would like to change the entire design, this means your cake will have to be totally re-decorated. There will be a 50% additional charge to your original order for the additional labour incurred.

ABOUT OUR CAKE

What is my cake iced with?

All our cakes are covered and decorated using soft Buttercreme icing.
Because there are some dark colors that require a lot of food coloring, some of the dark colored icing can take on a bitter after taste, stain your mouth for a while and also play some neat tricks on your digestive systems, all of which are NOT harmful.
Colored icing can mark your clothing but should come clean with some stain remover and regular wash.
Icing tends to crack if it is cold. Try to handle your cake at room temperature so the icing is pliable.

What ingredients are used?
View a list of ingredients here.

Is Cakeworks nut free?
We do not use any peanut or nut products in our bakery. We have had several people, who are severely allergic, eat our cakes and never have any reaction. Cakeworks, however, cannot be held responsible for any allergic reactions caused by ingesting our cake, fillings or icing. “Eat Cake” at your own risk.

Do you make gluten, egg, or dairy free cakes?
We do not offer gluten, egg, or dairy free cakes, but you may bring in your own allergy-free cake to be decorated by us. We also recommend Lakeview Bakery, a seperate Calgary bakery that specializes in dietary needs.

Can I freeze my cake?
Our cakes freeze very well. They can be frozen for months if properly wrapped. Take it out 24 hours prior to presenting the cake so it has time to thaw slowly to prevent excessive sweating or bleeding of colors.

What is an "Edible Print" a.k.a, "Edible Image," made of?
Edible Images are printed onto edible icing paper, which is composed mostly of starch and sugar. It is printed with a printer using an edible food coloring ink.

Caution: Once printed on edible paper, the color of your image may vary from the original. The color may also change once it is applied to the icing. Images may bubble as it melds together with the buttercream icing underneath. Unfortunately this is beyond our control and is just the nature of this product.

What is the difference between an Edible Image and a Cakeworks hand drawn image?
The Edible Image is a piece of edible icing paper that is fed through our printer. The image is printed with an edible food coloring ink. See above for the characteristics of the edible paper/ink.

The hand drawn image is actually created by our artists and is piped out with icing right onto the surface of the cake. Because of the hand drawn nature, the images can vary on each cake and will reflect a higher cost due to time involved.

Can I send a photo as reference for my hand drawn Cakeworks character?
Absolutely! Please be aware that our artists will use this to draw our "Cakeworks style cartoons."

Where can I buy cake decorating supplies?
We do sell a variety of cake decorating supplies, but we also recommend PM Hobbycraft and Michaels, which are both located within a few blocks of of Cakeworks.

ABOUT CAKEWORKS

The History of Cakeworks
To read more about the history of Cakeworks click here.